A question before you order, a change to a song in progress, or just a story you want to tell us first — we read everything, and a real person replies.
We reply within 1 business day — usually much sooner. Orders in progress are always answered first.
To help us help you faster
- About an order? Include your order number and your pet's name.
- Requesting a revision? The quickest way is the revision link on your delivery page — it goes straight to your order. Email works too.
- Lost your delivery email? Check spam first, then write to us — we'll resend your private page right away.
- Not sure we're right for your story? Ask before you order. If we don't think we can do it justice, we'll say so.
PetBallad — a trade name of Dessert With Love Inc. Everything we make is delivered digitally — no physical goods, no shipping.