Everything is digital. Nothing ships. Your order arrives on your private delivery page — a personal link we email you, yours to return to for years.
The timeline
The Ballad
- Your song: within 3 days of your completed order form
- Your film: within 3 days of approving the song and finishing your uploads
The Ballad, Express
- Your song: within 24 hours
- Your film: within 24 hours of approval and finished uploads
Two things start the film clock, and both are in your hands: pressing Approve on the song, and pressing Finish & send after your photos and videos are uploaded. No rush on either — the clock waits for you.
What you receive
- Your original song (MP3)
- Your film in phone (9:16) and TV (16:9) formats (MP4)
- A 30-second teaser for sharing
- A printable lyrics sheet (PDF)
- A private share page for family and friends
Downloads unlock when your film is delivered. Lose your files years from now? Write to us — we re-deliver free, any time.
Didn't get the email?
Check spam first, then email hello@petballad.com with your order number — we'll resend your link right away.
Full details: Delivery Policy